Basic Interviewing Techniques

The adjuster’s obligation is to properly and fairly settle claims; their judgment, based on available information, is often the final word. Like any other business, both good and bad decisions that affect others are made every day. A logical conclusion is that those adjusters that possess the knowledge and skills to obtain the right amount of relevant information pertaining to the claim have a distinct career advantage over those that do not perform to the same standard.

Two young businessmen smiling as they shake hands with a folder of documents open on the table in front of them.

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