Fusion Performance Group
Kevin Neufeld is a sought after speaker and sales trainer. His unique outlook on the service side of selling allows participants to not only maximize their potential in sales but to feel good about the profession of selling. Organizations value his ability to create higher performance teams and convert corporate objectives to sales results.
The bulk of Kevin’s career has been in either commission sales, sales management or helping companies achieve sales success. His association with Fusion Performance Group goes back to 1994. He has trained and coached sales and management performance with thousands of individuals representing hundreds of Financial Institutions, Insurance Companies, and Automotive Dealerships.
He has recently returned from a 2 ½ year hiatus that saw him leading a team of six divisional managers and their staff in the high tech software industry. The experiences he has gained from being “back in the trenches” and responsible for multi-million dollar revenue targets have only served to enhance his ability to assist his clients reach new levels of success.
He graduated from the University of Victoria in 1988 with a BA in Human Performance and numerous academic and athletic awards. A former Olympic Gold Medalist, he is currently the Director of Program Development for the Fusion Performance Group.
Time away from work will find Kevin and his wife Connie raising their sons: Matthew, and “the twins” – Kai and Travis. Because of their love of the outdoors and active lifestyle, they have chosen to make Victoria, BC their home.
Introduction to Selling Skills for Service People
View Course Demo
Get them started right! Why not have the team set up for success by giving them proven sales skills and building blocks they will need to build a successful career in selling financial services.
With a creative use of video facilitation, breakout exercises and quizzes, this 7 module online course is designed to be a first step into the world of selling financial services.
What’s covered?
- How to feel positive about the role of sales person by seeing selling from a service focused point of view.
- Two rules of selling to master to avoid being perceived as pushy.
- How client’s buying decisions affect the sale.
- Why rate is not as important as most people think.
- Why first impressions matter and three objectives for a powerful introduction.
- How to distinguish between legitimate opportunities to sell and wishful thinking.
- Questions that get clients talking.
- How to target questions to explore and maximize opportunity.
- Talking about your products in a style that commands a client’s attention.
- How to bring the sale to a conclusion without pressuring the client.
Who is this course for?
- New hires that need a quick start to understanding the sales process during their orientation.
- People new to selling that want to begin with a solid skill foundation.
- Employees that will eventually attend Fusion Performance Group’s 2-Day Selling Skills for
- Service People.
- Experienced sales people that desire to go to another level of success through a solid grounding in the fundamentals.
- Employees that plan to take either of the following online courses:
- Selling Skills for Service People – Sales
- Selling Skills for Service People – Tellers
This course is a prerequisite for both of these courses.
Contact Fusion for more informatiom
Selling Skills for Service People – Sales
View Course Demo
Through a practical application of proven sales skills participants will get the confidence they need to successfully compete for all of their client’s business.
This comprehensive online video course builds on the theory in the Introduction to Selling Skills for Service People course.
The Introduction to Selling Skills for Service People is a prerequisite for this course.
Get both courses now and save money!
What’s covered?
- A comprehensive sales strategy that mirrors the client’s buying process.
- The difference between service and selling in the financial services industry.
- Ineffective selling behaviours that hinder performance.
- Working with the client’s mental ownership during the sales process.
- Understanding client fears and how they adversely affect the sale.
- The right attitude to have when kicking off the new account opening interview.
- Five things new clients tell you just by showing up to your place of business.
- Two critical interview skills to master.
- Five different types of questions that uncover client needs.
- How to quickly get investment referrals during a lending interview.
- A quick interview technique to expand the products per client during a new account opening.
- Interviewing to get more of the client’s investment dollar.
- Eleven critical activities in preparation for your next appointment.
- Converting the phone and in-person rate inquiry to sit-down appointments.
- The number one job of a service focused sales person.
- Product presentation skills that increase value for clients.
- Why sales people do not typically ask for the sale and what to do about it.
- How to ask for the sale without being pushy or aggressive.
Contact Fusion for more informatiom
Selling Skills for Service People – Teller
View Course Demo
Get more refers on the front line – quickly and professionally without coming across pushy.
This program shows how to capitalize on specific front line scenarios that tellers are faced with every day. Through practical application of proven sales skills participants get the confidence they need to integrate transactional efficiency with proactive selling.
This comprehensive online video course builds on the theory in the Introduction to Selling Skills for Service People course.
The Introduction to Selling Skills for Service People is a prerequisite for this course Get both courses now and save money!
What’s covered?
- A comprehensive sales strategy that mirrors the client’s buying process.
- The difference between service and selling in the financial services industry.
- Ineffective selling behaviours that hinder performance.
- Working with the client’s mental ownership during the sales process.
- Creating positive first impressions for the teller.
- Five different types of questions that uncover client needs.
- A quick interview technique that maximizes opportunities on the front line efficiently and effectively.
- Five things new clients tell you just by showing up to your place of business.
- Understanding client fears and how they adversely affect the sale.
- How to handle the phone and in-person rate inquiry.
- The number one job of a service focused sales person.
- Product presentation skills that increase value for clients.
- Why sales people do not typically ask for the sale and what to do about it.
- How to ask for the sale, or a referral, without being pushy or aggressive.
