How to Analyze Effectiveness of Your Customer Service Program
The service experts all agree that every time a customer leaves our premises, they will form an opinion of how well they have been served. If we do a good job in meeting their service expectations, they will be satisfied, tell others, and come back. If we don’t do a good job, they won’t be back and worse still, they will tell others about we’ve failed them.
The message provided in this workshop is simply this: Develop a formal customer service program before your competitors do – it will help you to grow and prosper!
