Compliance Audit for Continuing Education – AIC


As the AIC conducts the Continuing Education (CE) Audit, many questions are received in relation to the topics noted below.
As such, we have provided answers to the commonly asked CE Audit questions.

What is the requirement for Continuing Education?
All Life, Accident and Sickness and General Insurance Agents and Adjusters renewing their certificate of authority (license)
are required to complete in each certificate term at least 15 hours of the approved continuing education courses.  (Section 30(1) of the Insurance Agents and Adjusters Regulation AR 122/2001)

How are candidates selected for the CE Audit?
All Auditees are randomly selected.

How do I know if I have been selected in the CE Audit?
If you have been selected for the CE audit, you will be contacted directly by the Compliance department by way of a Demand
for information letter. Upon receipt of this letter, the Auditee is required to provide a copy of their CE certificates as requested.

Where and how do I send my CE certificates?
All CE certificates are sent directly to the Compliance department as a single PDF document to the following email:
The email title should include your CIPR number in the subject line.

Could I get an extension to provide the CE certificates?
No extension may be granted. Once a Demand Letter has been sent, the Auditee is required to respond to the Demand by
providing all CE certificates within 30 days after receiving the request from the AIC. (Section 31(3) of the Insurance Agents and Adjusters Regulation AR 122/2001)

How long do I have to keep record of my CE certificates?
CE Certificates for completed courses issued by the continuing education provider must be kept for a period of 3 years
following the expiry of the certificate. (Section 31(2) of the Insurance Agents and Adjusters Regulation AR 122/2001)

What if I am unable to provide the certificate or have not received it from the CE Provider?
You will need to contact the CE Provider directly to obtain a copy of the CE certificate required for audit submission.

What if I do not respond to the Demand for information letter?
If an Auditee does not respond to the CE audit in time or at all, the certificate of authority will be automatically suspended
until the demand is complied with, and the matter may proceed to an investigation.
(Section 31(3) of the Insurance Agents and Adjusters Regulation AR 122/2001)

What happens if I fail the CE audit?
If you have failed to provide the CE certificates as required, the certificate of authority will be automatically suspended, and
the matter may proceed to an investigation.

How do I reinstate my license after it has been suspended?
When the certificate of authority has been suspended, the Auditee must complete the audit requirements. Once the audit
requirements are met the Auditee may contact the Licensing department to apply for their license. (Section 472 of the Alberta Insurance Act, R.S.A. 2000, Chapter I-3)

How will I know when I have passed the CE audit?
The Compliance department will issue a Pass letter to all Auditees via email once the audit requirements have been reviewed
and met.

If you have any further questions in relation to the CE Audit, please contact the compliance department at:


Alberta Auto – New Courses

Two new Alberta Auto courses now available to all ILScorp General CE Subscribers.

Alberta Personal Automobile Insurance and Alberta Commercial Automobile Insurance


Both courses are included in the ILScorp General CE Course Subscription

About the Alberta Personal Automobile Insurance CE Course


Once cars were on the road, people realized that automobiles posed risks for pedestrians and private property, as well as potential losses for drivers and owners. Insurance products were developed and governments created laws and regulations cover the operation of such vehicles and to enhance public safety. Over the years the insurance products as well as the laws and regulations became increasingly complicated.



The purpose of this course is to explain the various aspects of automobile insurance and of the laws and regulations that govern the industry, particularly in Alberta.


Course Content

This course covers the following Subjects:

What is Automobile Insurance?

Private and Government Automobile Insurance

Regulation of Automobile Insurance in Alberta

Standard Application Form for Owners of Automobiles (SAF 1)

Standard Policy Form for Owners of Automobiles (SPF 1)

SPF 1 Policy General Provisions, Definitions, and Exclusions

Standard Endorsement Form (SEF)

Standard Policy Form for Drivers of Automobiles (SPF2)

Residual Risks and Industry Agreements


Course Learning Objectives

The successful participant in this course will:

  • Be able to explain how automobile insurance is provided in Canadian jurisdictions, including direct compensation property damage plans
  • Be able to list and briefly describe approved automobile policy forms in Alberta and their purposes
  • Competently identify the statutory conditions required in Alberta automobile policies and understand the obligations of each condition
  • Demonstrate an understanding of third-party liability coverage under an Alberta Standard Owners Automobile policy, including how it applies
  • Clearly describe coverages provided under accident benefits on an Alberta Standard Owners Automobile policy
  • Be able to summarize available options under loss of or damage to insured automobile coverage on an Alberta Standard Owners Automobile policy
  • Recognize situations where policy provisions, definitions, or exclusions apply
  • Demonstrate an understanding of common endorsements used with personal automobile policies in Alberta
  • Possess the understanding to differentiate between available programs that deal with residual risks
  • Be aware of the history and purpose of automobile insurance
  • Know the difference between Private and Government Automobile Insurance
  • Be aware of the range of differences in insurance in different provinces
  • Understand the nature of reciprocal agreements
  • Understand the concept of no-fault insurance (Direct Compensation Property Damage (DCPD) Agreements)
  • Be familiar with the use of fault charts or fault determination rules
  • Be familiar with Regulation of Automobile Insurance in Alberta regarding Mandatory Coverages
  • Demonstrate an understanding of the nine statutory conditions that must be included in all automobile insurance policies
  • Be familiar with the Standard Policy Forms (SPF), Standard Endorsement Forms (SEF), and Standard Application Forms (SAF)
  • Be able to identify the Government Questions (Mandated Under Legislation)
  • Be able to identify the Industry Questions (Required by Insurers)
  • Be familiar with the details of the Standard Policy Form for Owners of Automobiles (SPF 1) Sections A, B, and C
  • Know the purpose and requirements of the Standard Endorsement Form (SEF) and other miscellaneous endorsements
  • Be familiar with the details of the Standard Policy Form for Drivers of Automobiles (SPF2)
  • Be knowledgeable about Residual Risks and Industry Agreements
  • Know the purpose of the Facility Association and how it operates


About the Alberta Commercial Automobile Insurance CE Course


People not familiar with commercial transport of goods and passengers may have only limited knowledge of the types of vehicles involved and the variety of related issues and risks. This is a complex area of the auto insurance industry in which professional agents and brokers need to be knowledgeable and fluent.


The purpose of this course is to familiarize participants with the issues and risks that are part of owning and operating commercial automobiles, and to prepare them to identify particular client needs and suggest policies that will appropriately meet those needs.


Course Content

This course covers the following subjects:

Commercial Automobile Defined

Explanation and particulars relating to Fleet Insurance and the Standard Policy Form 1-Owners Form

Explanation and particulars relating to Standard Policy Form 4 – Garage Automobile Policy (The 6 sections A-F)

Standard Policy Form 6―Non-owned Automobile Policy

Standard Policy Form 9-Transport Network Policy

Common Commercial Automobile Endorsements

Fleet Policy Endorsements

Garage Policy Endorsements

Risk and Liabilities that face owners of commercial automobiles

Course Learning Objectives

Participants who successfully complete this course will:

  • Be able to recognize and describe types of commercial automobiles
  • Be able to illustrate how a standard owner’s automobile policy can be used to insure automobile fleets
  • Understand the types of businesses that require a garage automobile policy and how the coverages provided meet the needs
  • Be able to explain the purpose of a non-owned automobile policy and describe the third-party liability coverage provided
  • Demonstrate an understanding of when a transportation network automobile policy is required and how the coverages differ from a standard owner’s automobile policy
  • Competently identify and describe policy endorsements commonly used with commercial automobiles including automobile fleets, and garage automobile policies
  • Be able to explain why each different type of policy and endorsement is needed
  • Know the particulars and the details, the coverages and exclusions, of each type of policy and endorsement
NEW COURSE – DCPD Alberta Automobile Insurance Reform

NEW COURSE – DCPD Alberta Automobile Insurance Reform

DCPD Alberta Automobile Insurance Reform

New Alberta DCPD CE course now available to all General and Adjuster CE Subscribers.

Credit Hours: 1

Credit Type: General/Adjuster – Technical

Credit #: AIC#59902


It is often said that the only constant is change. This is certainly true in the insurance industry. Data analysis of historical trends and patterns keeps us striving for greater efficiencies and improvements to products and services. The province of Alberta has enacted legislative and regulatory changes to Alberta automobile policies through Bill 41which introduces Direct Compensation for Property Damage (DCPD). On January 1, 2022, all automobile insurance policies in Alberta will automatically have new DCPD coverage added. The changes made have been taken to improve Alberta’s auto insurance system to ensure sustainability for industry, allow optimal insurance options at reasonable prices for consumers and offer drivers more consistent treatment and faster response on collision claims.


The purpose of this course is to provide background and specific details relating to the Direct Compensation for Property Damage (DCPD) changes that will impact Alberta automobile policies as of January 1, 2022.  This goal is addressed through a comprehensive review of the previous regulation changes, the upcoming legislative changes, and a discussion of what DCPD will mean for drivers.


Course Contents

This course will cover the following topics:

Brief background to the reforms

Review of regulation changes including:

Minor Injury Regulation

Diagnostic and Treatment Protocols Regulation

Automobile Accident Insurance Benefits Regulation

Automobile Insurance Premiums Regulation

Changes to Automobile Insurance Rate Board (AIRB)

What DCPD will mean for drivers

Changes to claims processing and coverages

Upcoming changes (through Bill 41) in early 2022

Driver responsibilities when involved in an accident

Assignment of fault

How insurance premiums are affected by DCPD

Accident examples

DCPD Summary of Frequently Asked Questions

Concise review of how DCPD works


Course Learning Objectives

Successful participants of this course will:

  • Understand what factors influenced the changes to Alberta’s automobile insurance
  • Know the details regarding the above changes to

Making rates more affordable

Improving care

Providing more choice for drivers

  • Be aware of the changes to the role authority of the AIRB
  • Be familiar with upcoming legislation changes: specifically, the contents of Bill 41: the Insurance (Enhancing Driver Affordability and Care) Amendment Act, 2020 Know who owners will work with in relation to claims
  • Know what it means if the driver bears no fault in the accident
  • Know what Collision coverage will pay for
  • Know what coverage is available for medical and rehabilitation costs
  • Know the responsibilities of a driver involved in an accident
  • Understand how insurers assess responsibility in an accident
  • Know what information insurers will collect about an accident
  • Understand what will be (and can be) factors and procedures in the process of assigning fault
  • Know how insurance premiums are affected
  • Have reviewed accident examples based on the Direct Compensation for Property Damage Regulation in the following circumstances:

Automobiles travelling in same direction and same lane

Automobiles travelling in the same direction and adjacent lanes

Automobiles travelling in the same direction and adjacent lanes – overtaking or passing

Automobiles travelling in opposite directions

Automobile entering highway from parking place or private road or driveway

Automobile entering controlled highway

Chain reaction accidents

Intersections without traffic signs or traffic control signs

Intersections with traffic signs

Intersections with traffic control signals

Parking lots

Parked automobiles

Driver fails to obey sign or direction

Backing up or making u turns

Open doors

  • Know the benefits of DCPD
  • Know the answers to questions frequently asked by clients about changes to coverages, claims process, and premiums



Reminder of June 30 Alberta CE Deadline

If you leave your CE to the last minute, you’re likely to be audited.

Did you know that the insurance councils of Alberta audit licensees who complete their CE at, or near, the end of the renewal deadline.

Complete Your CE Now!

Family, business, or other reasons may require you to travel outside of Canada during the pandemic. This course will outline and explain TuGo’s COVID-19 insurance coverage, including COVID-19 emergency medical and related quarantine expenses, or what happens if you test positive for and are diagnosed with COVID-19 while on your trip.
Credit Hours: 1
BC, SK, MB, ON Credit Type: General/Adjuster – Technical / RIBO – Technical / Life/A&S – Technical
AB Credit Type: General – Technical / A&S – Technical


Understand the purpose and scope of the Guidance document.
Be able to explain the way the conduct of insurance business is supervised.
Know the importance of acting in compliance with the laws, regulations and guidelines to which representatives are subject.
Credit Hours: 2
BC, AB, SK, MB, Credit Type: General/Adjuster – Technical / Life/A&S Technical
RIBO Credit Type:1 RIBO -Management and 1 RIBO-Ethics

Continuing Education Course Subscriptions

Purchase or renew your insurance continuing education course subscription to complete your mandatory CE requirements online now.
Insurance CE Courses for Alberta Licensees

Insurance CE Courses for Alberta Licensees

June 30 is the CE Credit Deadline for all

Alberta Insurance Licensees

Life and Accident & Sickness insurance agents, General insurance agents and Adjusters who hold a license in Alberta must obtain 15 hours of continuing education credits as a condition of renewing their insurance license.

Alberta Insurance licensees are required to demonstrate that they have completed 15 hours of approved continuing education courses for each class of license being renewed by entering all approved courses under their AIC profile. The AIC will conduct random audits to determine that certificate holders are in compliance with these requirements. All certificate holders must keep a copy of their CE certificates issued by a continuing education provider for a period of 3 years following the expiry of the certificate term and must provide a copy of those records when they become part of a random audit.

ILScorp offers AIC approved, online continuing education courses for Life and Accident and Sickness agents, General agents and Adjusters. Courses are completed entirely online and certificates are generated immediately. Your CE certificate will display your name, your CIPR number, the course title, date of completion, CE category and CE credit value and the AIC Accreditation Number. ILScorp keeps a copy of your competed CE certificates on file for up to 7 years in case of audit.  We have found that those licensees who complete their CE requirements in the last few weeks before the June 30th deadline are more likely to be audited.

Get your CE credits done now from the office or from home!

Where ever you have an internet connection, you have access to approved CE.



How do I know that I have satisfied my CE requirement and how do I enter my completed CE courses?

You must log in to AIC and check your CE Summary Report. You are required to complete courses that have been approved by the AIC for CE hours in order to process the renewal of your license. All approved courses can be found in the CE Course Lookup Section on the AIC website. Contact ILScorp directly for assistance if you are unable to find a course.  For help on how to enter your courses, check out the How To tutorial on the AIC website “How to Add CE courses or view CE status.”

I am a non-resident agent/adjuster. Do I have to satisfy CE requirements in Alberta to renew my license?

If you currently hold a license in your resident jurisdiction for the same class of insurance license that you hold in Alberta and if you have satisfied the CE requirement in your resident jurisdiction for which you are not exempt, you will have satisfied Alberta’s CE. You will be required to report your non-resident license number on the CE status page to receive the CE exemption. A list of jurisdictions that have been determined to have a satisfactory CE requirement is posted on the AIC web site. If your jurisdiction is not listed, then you must satisfy Alberta’s CE requirement.

If I do not renew my license on-line by June 30th, is there a grace period or can I pay a late penalty/filing fee?

There is no “grace period.” Once your certificate has expired automatically on June 30th, you are no longer authorized to act as an insurance agent/adjuster until a certificate has been issued. You will be required to submit a new on-line application that is approved by your recommending insurance company or Designated Representative (as applicable), and submit it with the appropriate fee payment

Alberta Level 1 Exam Sittings Resumed

The Alberta Insurance Council (AIC) and the insurance industry have been deemed essential services and as such, the AIC will resume the scheduling of exams beginning on Monday, May 4th.  Examination sittings will be offered for Edmonton and Calgary AIC office locations only.

For the safety of the staff, exam candidates, and proctors each examination sitting will be restricted to 10 candidates.  Social distancing of 2 meters or 6 feet must be maintained at all times. All students must wear a mask or face covering over mouth and nose. We will be checking all exam candidates for signs of fever prior to admittance into the exam.  All exam candidates must complete declarations and waivers prior to arriving at AIC offices.

By registering for an examination, all Examination Candidates hereby agree to adhere to Alberta Health and the Alberta Insurance Council safety protocols. Examination Candidates are required to declare that they are healthy, do not fall into a COVID-19 high risk group, and must complete a waiver releasing the AIC from all coronavirus related liability.

Details of these mandatory requirements and examination scheduling changes can be found on the AIC website.

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