Cargo Coverage and Claims
Cargo claims represent one of the largest categories of property and liability claims both in number and value. The diversity of these types of claims makes their successful handling dependent upon professionals with particular skills and experience. Efficient handling of cargo claims requires knowledge about the different types of carriers, knowledge of operational procedures, logistics, cargo types, and contracts. The claims person needs to have a basic understanding of such things as how a reefer container works as well as different, but equally important, carriage method issues that may arise in the successful resolution of a claim. Examples of cargo claims leave no doubt in one’s mind that protection through freight insurance is essential to all stakeholders.
This course is now available to all ILScorp General or Adjuster CE Subscribers.
Included as part of the ILScorp General CE Subscription.
Included as part of the ILScorp Adjuster CE Subscription.
Credit Hours: 1
Credit Type: General/Adjuster – Technical and RIBO – Technical
Credit #: AIC#59899 MB38695
The purpose of this course is to prepare the participant to competently handle the discussion of cargo coverage and its important benefits, as well as to explain and assist in the claims process.
This course covers the following topics:
- Statistics describing the amount of goods and money involved with the movement of products between locations
- The features of cargo coverage
- The purpose of cargo coverage
- Types of cargo coverage
- Different factors relating to various methods of transport by land, sea and air
Forms of contracts
- Responsibilities of carriers throughout the handing, transporting, and delivery
- Areas of knowledge important in handling of claims
- Types of cargo damage
- Causes of cargo damage
Prevention of cargo damage
- Essential actions and practices when loss or damage is reported
- Benefits of cargo coverage
- Types of freight claims
- Use of technology and documentation in the delivery of goods
- Use of technology and documentation in the claims process
- Types of specialized assessment reports (such as temperature monitoring reports)
- Terminology and vocabulary relating to claims
- Examples of weather events responsible for cargo loss and damage
- Cargo claims examples
- Use of technology in protection of goods in transit
- Time limitations on claims
Course Learning Objectives
Successful participants of this course will:
- Be aware of the magnitude of the freight industry operating across the globe
- Be able to supply statistics to demonstrate the importance of this industry
- Be aware of the financial losses experienced by stakeholders in the industry and in related businesses that depend on the delivery of goods
- Understand the basic purpose and function of cargo insurance
- Know both the damage and the liability aspects of cargo coverage
- Be familiar with the different types of cargo insurance policies available for transporting goods by land, sea, and air
- Be familiar with the six responsibilities of the carrier
- Know the types of damage that can occur including: physical damage, wet damage, contamination, and infestation
- Know the potential causes of damage
- Have a basic understanding of how a reefer container works in order to form a qualified opinion as to whether a carrier can be held liable for deterioration of perishable goods
- Be familiar with the measures for prevention of damage
- Know what the insured needs to do after a loss in transit
- Be able to demonstrate the benefits of cargo coverage
- Be aware of the types of freight claims
- Know what to advise the carrier to do when a loss occurs
- Know the importance and purpose of Bills of Lading
- Be able to discuss the completion of a Statement of Claim
- Understand the importance of value verification evidence and photos
- Be familiar with the types of reports that may be part of the claims process e.g.,
quality assessment report, temperature monitoring report, police or accident report, repair quote, proof of disposal
- Be able to provide examples of events that led to significant cargo claims
- Be able to refer to examples of claims
- Be able to discuss practices and precautions that help reduce the risk of loss through theft
- Know the protection provided by hard security devices such as high-security door locks
- Be familiar with the use of technology and documentation in prevention of loss and in the claims process
- Be aware of the general time limitations associated with cargo claims
Two new Alberta Auto courses now available to all ILScorp General CE Subscribers.
Alberta Personal Automobile Insurance and Alberta Commercial Automobile Insurance
Both courses are included in the ILScorp General CE Course Subscription
About the Alberta Personal Automobile Insurance CE Course
Once cars were on the road, people realized that automobiles posed risks for pedestrians and private property, as well as potential losses for drivers and owners. Insurance products were developed and governments created laws and regulations cover the operation of such vehicles and to enhance public safety. Over the years the insurance products as well as the laws and regulations became increasingly complicated.
The purpose of this course is to explain the various aspects of automobile insurance and of the laws and regulations that govern the industry, particularly in Alberta.
This course covers the following Subjects:
What is Automobile Insurance?
Private and Government Automobile Insurance
Regulation of Automobile Insurance in Alberta
Standard Application Form for Owners of Automobiles (SAF 1)
Standard Policy Form for Owners of Automobiles (SPF 1)
SPF 1 Policy General Provisions, Definitions, and Exclusions
Standard Endorsement Form (SEF)
Standard Policy Form for Drivers of Automobiles (SPF2)
Residual Risks and Industry Agreements
Course Learning Objectives
The successful participant in this course will:
- Be able to explain how automobile insurance is provided in Canadian jurisdictions, including direct compensation property damage plans
- Be able to list and briefly describe approved automobile policy forms in Alberta and their purposes
- Competently identify the statutory conditions required in Alberta automobile policies and understand the obligations of each condition
- Demonstrate an understanding of third-party liability coverage under an Alberta Standard Owners Automobile policy, including how it applies
- Clearly describe coverages provided under accident benefits on an Alberta Standard Owners Automobile policy
- Be able to summarize available options under loss of or damage to insured automobile coverage on an Alberta Standard Owners Automobile policy
- Recognize situations where policy provisions, definitions, or exclusions apply
- Demonstrate an understanding of common endorsements used with personal automobile policies in Alberta
- Possess the understanding to differentiate between available programs that deal with residual risks
- Be aware of the history and purpose of automobile insurance
- Know the difference between Private and Government Automobile Insurance
- Be aware of the range of differences in insurance in different provinces
- Understand the nature of reciprocal agreements
- Understand the concept of no-fault insurance (Direct Compensation Property Damage (DCPD) Agreements)
- Be familiar with the use of fault charts or fault determination rules
- Be familiar with Regulation of Automobile Insurance in Alberta regarding Mandatory Coverages
- Demonstrate an understanding of the nine statutory conditions that must be included in all automobile insurance policies
- Be familiar with the Standard Policy Forms (SPF), Standard Endorsement Forms (SEF), and Standard Application Forms (SAF)
- Be able to identify the Government Questions (Mandated Under Legislation)
- Be able to identify the Industry Questions (Required by Insurers)
- Be familiar with the details of the Standard Policy Form for Owners of Automobiles (SPF 1) Sections A, B, and C
- Know the purpose and requirements of the Standard Endorsement Form (SEF) and other miscellaneous endorsements
- Be familiar with the details of the Standard Policy Form for Drivers of Automobiles (SPF2)
- Be knowledgeable about Residual Risks and Industry Agreements
- Know the purpose of the Facility Association and how it operates
About the Alberta Commercial Automobile Insurance CE Course
People not familiar with commercial transport of goods and passengers may have only limited knowledge of the types of vehicles involved and the variety of related issues and risks. This is a complex area of the auto insurance industry in which professional agents and brokers need to be knowledgeable and fluent.
The purpose of this course is to familiarize participants with the issues and risks that are part of owning and operating commercial automobiles, and to prepare them to identify particular client needs and suggest policies that will appropriately meet those needs.
This course covers the following subjects:
Commercial Automobile Defined
Explanation and particulars relating to Fleet Insurance and the Standard Policy Form 1-Owners Form
Explanation and particulars relating to Standard Policy Form 4 – Garage Automobile Policy (The 6 sections A-F)
Standard Policy Form 6―Non-owned Automobile Policy
Standard Policy Form 9-Transport Network Policy
Common Commercial Automobile Endorsements
Fleet Policy Endorsements
Garage Policy Endorsements
Risk and Liabilities that face owners of commercial automobiles
Course Learning Objectives
Participants who successfully complete this course will:
- Be able to recognize and describe types of commercial automobiles
- Be able to illustrate how a standard owner’s automobile policy can be used to insure automobile fleets
- Understand the types of businesses that require a garage automobile policy and how the coverages provided meet the needs
- Be able to explain the purpose of a non-owned automobile policy and describe the third-party liability coverage provided
- Demonstrate an understanding of when a transportation network automobile policy is required and how the coverages differ from a standard owner’s automobile policy
- Competently identify and describe policy endorsements commonly used with commercial automobiles including automobile fleets, and garage automobile policies
- Be able to explain why each different type of policy and endorsement is needed
- Know the particulars and the details, the coverages and exclusions, of each type of policy and endorsement
The New Guidance Lesson1
This course has been created using the document Guidance: Conduct of Insurance Business and Fair Treatment of Customers issued by the Canadian Council of Insurance Regulators (CCIR) and the Canadian Insurance Services Regulatory Organizations (CISRO).
The New Guidance: Lesson 1 addresses the creation of the Guidance document, its purpose and scope, as well as an explanation of the document’s impact on five key areas of the industry’s activity. The course includes quizzes that allow participants to assess their understanding of the course material.
- Includes the following topics:
- Definitions of terminology used in the Guidance document
- The issuing organizations (CCIR and CCRRA)
- The purpose and origins of the Guidance document
- Scope of the expectations
- Implications for conduct of business
- Implications for fair treatment of customers
- Implications for business culture
- Implications for relationships between Insurers and Intermediaries
- Implications for relationships with Regulatory Authorities
Successful participants of the course will:
- Understand the purpose and scope of the Guidance document
- Be familiar with the nature and history of the organizations that created it
- Be able to explain the way the conduct of insurance business is supervised
- Know the importance of acting in compliance with the laws, regulations and guidelines to which representatives are subject
- Know what constitute regulatory obligations of representatives
- Know the function and scope of the role of intermediaries
- Understand the importance of providing Customers with timely, clear and adequate information
- Know the particular meaning of terms used in the Guidance document
- Know what constitutes acting with due skill, care and diligence
- Be acquainted with the risks that could result in unfair treatment of the client
- Be able to describe the expectations for relationships with regulators
- Understand the importance of protecting the privacy of Customer information
- Possess the vocabulary, the understanding and the knowledge-base for explaining and discussing the issues around the Guidance document on the Conduct of Insurance Business and Fair Treatment of Customers.
The New Guidance Lesson 2
This is the second section of The New Guidance Course which deals with the joint release by the Canadian Council of Insurance Regulators (CCIR) and the Canadian Insurance Services Regulatory Organizations (CISRO) concerning the conduct of insurance business and fair treatment of customers. Part 1 of the course dealt with the creation of the document, its purpose and scope, as well as aspects of the insurance business discussed in the document.
Lesson of the course deals with the Customer Outcomes the industry hopes to achieve, as well as the specific attitudes and practices on the part of industry representatives which will accomplish these goals. There are twelve distinct outcomes articulated and for each of these outcomes there are behaviors which can be observed and monitored.
There are quizzes provided which will assist participants in checking their understanding of the material.
Topics covered in the course include the following areas of customer outcomes and the expectations for the conduct of representatives in each:
- Governance and Business Culture
- Conflicts of Interest
- Design of Insurance Product
- Distribution Strategies
- Disclosure to Customer
- Product Promotion
- Disclosure to Policyholder
- Claims Handling and Settlement
- Complaints Handling and Dispute Resolution
- Protection of Personal Information
Successful participants of the course will:
- Understand that overall responsibility for fair treatment of Customers is at the level of the board and/or senior management, who design, approve, implement and monitor adherence to policies and procedures aimed at ensuring that Customers are treated fairly.
- See the importance of relevant staff being trained to deliver appropriate outcomes in terms of fair treatment of Customers.
- Be aware of the role played by remuneration, reward strategies and evaluation in achieving fair treatment of Customers.
- Know the areas of risk for potential conflicts of interest as Intermediaries interact with both Customers and Insurers
- Understand issues around responsibility and monitoring of outsourcing
- Gain a heightened sense of the factors at play in relationships between Insurers and Intermediaries
- Become knowledgeable about the ethical issues around product design
- Understand the importance of representatives having adequate product knowledge in order to enable customers to make an informed decision about the proposed product.
- Be clear about the limitations and responsibilities around providing various types of “advice” to customers
- Be knowledgeable about issues surrounding disclosure of information in terms of changes in the policy or the customer’s needs.
- Be aware of the expectations for representatives to handle claims settlement according to all the best practices listed in the guidance document with regard to fair treatment of customers
- Be knowledgeable about the expectations for representatives in their handling of complaints and dispute resolution
- Be familiar with the Guidance document’s creation and purpose.
- Possess the vocabulary, the understanding and the knowledge-base for explaining and discussing the issues addressed in the Guidance document.
More Info on Course
This course is accredited for 2 Continuing Education Hours in the following categories and provinces:
2 General / Adjuster – Technical CE: BC, SK, MB
2 Life / A&S – Technical CE: BC, SK, MB, ON
A Growing Danger, Risks of Marijuana Grow-Ops
This course provides students with an overview of the situation across the country with regard to the existence of Marijuana Grow Ops. Risks and hazards of these illegal operations are detailed in Lesson 2. An important discussion is presented of the issues these Grow Ops raise for insurance companies. The course provides advice for landlords both to avoid renting to questionable individuals, as well as to monitor their property for any signs of such activity that might come to light. A comprehensive assessment of the student’s grasp of the information is also provided.
- The New Rules for Planting Pot at Home
- What are Grow Ops?
- How Grow Ops damage property
- Why Grow?
- Risks and Hazards of the Grow Op
- Toxic Gases
- Crime and Violence
- Booby Traps
- Insurance Implications
- Managing the Risk
- Existing Policies
- Appropriate Exclusions
- Case Law Examples
- Risk Management for Landlords and Neighbours
- Indications of a Grow Op in the Neighbourhood
- Tips for Landlords
- Suspicious Traits
- Checklist for Landlords suspecting a Grow Op
- Sample City Procedure for dealing with Former Grow Op
- Be familiar with the existence of Grow Ops across the country
- Recognize the importance of related issues to the insurance industry
- Be knowledgeable about the variety of risks and hazards posed by Grow Ops
- Understand the legislation surrounding Grow Ops
- Know how to manage the risks with regard to insurance
- Be able to advise landowners of signs for detecting Grow Ops
- Be able to provide strategies for landlords to better screen potential renters
More Info on Course
Cyber Insurance Course
3 General/Adjuster – Technical CE Credits
New Cyber Insurance Course now available to all ILScorp General CE and Adjuster CE Subscribers
During this online course we will begin by discussing recent changes made to the Personal Information Protection Electronic and Documents Act. This is a natural spring board when discussing cyber insurance with clients. Next, we will briefly look at today’s cyber insurance market place to review common challenges.
Then we will roll up our sleeves and get into the actual coverage forms most common in our market.
Data Compromise Coverage, Computer Attack Coverage and Network Security Liability Coverage are the three major coverage form topics
Cyber insurance coverages are some of the newest innovations in the insurance industry. As the criminal element becomes more proficient, the insurance industry has responded. As with all new products, there will be challenges and changes forthcoming. This course looks at a few of the major issues facing us today.
Cyber losses are really just a new type of crime loss. Some policies are beginning to include cyber losses within their wordings. Many are just silent on the topic. Because automation is playing a roll in many parts of business operations, insurers may be inadvertently providing coverage unintentionally. Broad insuring agreements in both property and liability wordings may be the culprit.
To learn more about the new Cyber Insurance course click on the button below.
Credit Hours: 3
Credit Type: General/Adjuster – Technical and RIBO – Technical
Credit #: AIC#50977;MB32089
Accrediting Provinces: BC, AB, SK, MB, ON