Conduct and Punitive Damages

The complexity of claim handling continues to grow.

Two contributing factors are consumer influence, and the prevailing legal environment. These sources create the legal and social expectations that are used to measure the effectiveness of the claims industry. Although the expectations are affected by ongoing change, the industry uses these benchmarks to evaluate its performance.

The focus of Conduct and Punitive Damages is to examine the potential impact to claims organizations stemming from corporate conduct and the behaviour of those within the company that are responsible for processing and settling claims.

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