Introduction to the Claim Process and Claim Handling Techniques

This course is included as part of your ILS General CE and/or Adjuster CE Course Subscription

Introduction to the Claim Process and Claim Handling Techniques includes references from insurance experts regarding effective claims processing. It draws on tips, suggestions and recommendations they provide that are designed to ensure the smooth handling of claims. It also reviews common law duties that generally apply when handling insurance claims. This course is not intended to provide legal advice but to convey limited information regarding legal principles which apply during the claims process. Course learning objectives:

  • To enhance knowledge and skills to improve claims management
  • To introduce you to claim processing and handling techniques
  • To outline the duties of those handling claims and the basic processes involved
  • To cover basic strategies associated with processing claims
  • To provide examples of communication skills needed to effectively handle claims
  • To provide knowledge of the claims process and the basic skills required to handle these in a way that complies with industry standards
  • To enhance claim handling services to give insurance professionals a competitive advantage

The Introduction to the Claim Process and Claim Handling Techniques is text-based, includes 5 lessons and takes approximately 2 hours to complete. Credit Hours: 2 Credit Type: General/Adjuster BC, AB, SK, MB, ON

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View Course Topics and Lesson Plan

Topics include:

  • Basic Duties of Claim Handlers
  • An Overview of Claim Processing
  • Understanding Claim Flow Interactions and Communication Channels
  • Key Communication Skills in the Claims Environment
  • Techniques for Dealing with Claimants
  • Tips for Mitigating Claims

Lesson Plan:

  • Lesson One: Overview of the Claims Process
  • Lesson Two: The Importance of Claims Handling
  • Lesson Three: Claim Handling Duties
  • Lesson Four: Service Quality Tips and Claim Handling Techniques
  • Lesson Five: Complaints and Dispute Resolution

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