Please note Monday December 21 through to Friday December 25, 2020 the ILScorp offices will be closed for company holidays.
We are back in the office on Monday December 28.
Wishing you every happiness this holiday season and throughout the coming year.
The entire team at ILScorp is truly grateful to you for choosing us as your educational provider.
We highly value our customers and it has been a sincere pleasure serving so many of you this year!
We hope you enjoy your online e-learning experiences with ILScorp. Your support and patronage along with your honest suggestions and feedback, has helped us shape our business now and for the future.
Again,thanks so much for choosing ILScorp.
We look forward to educating you for many years to come!
During the ILScorp office closure all courses and subscriptions are available to purchase online via credit card.
Please note we will not be scheduling any licensing exams during the closure.
Just for good measure, here are some of our most commonly asked questions:
How do I retrieve my username and password for my insurance courses?
If you have forgotten your username or password simply:
- Go to www.ilscorp.com
- Click on ‘Forgot Password?’ under the log-in boxes
- Enter your email that we currently have on file for you
- If this method is unsuccessful, call our customer service reps at 1-800-404-2211 and we will assist you.
I’ve logged in and all I see is ‘No Courses Found’.
Why can’t I see my courses?
ILScorp courses are available for a specific amount of time from the date of purchase; your course(s) subscription may have expired. CE course subscriptions and individual courses are available for 6 months from the date of purchase, with unlimited amount of access. If you log into your ILScorp profile and do not see any courses listed under the “My Courses” tab, you can renew / purchase your course subscription from the ILScorp Course Catalog, or by choosing your subscription category here. Once your purchase is complete, you will have immediate access to your courses.
How do I register for more online insurance courses?
To renew your subscription or register for a licensing course simply:
- Go to www.ilscorp.com
- Do not log in – find the course or subscription you wish to purchase and click ‘Buy Now’
- If you are a returning user – enter your current username/password – click ‘Sign In’ (Do not make a new account)
- If you are a new user – create a new account and fill in all applicable information – click ‘Submit Information’
- Enter your credit card information as it appears on your billing statement
Visit or FAQ page to see more. HAPPY HOLIDAYS!!
In March 2020, Manitoba’s Superintendent of Financial Institutions had approved that the requirement for mandatory Continuing Education (CE) reporting for the 2020 licence renewal was to be deferred to May 2021 for all licensed agents, and deferred to June 2021 for all licensed adjusters. This allowed Manitoba licence holders who were required to report CE credits to renew their licences for 2020 without having to complete or report mandatory CE for the 2020 year.
This is an early reminder that licence holders must complete the required number of CE credits for both the 2020 and 2021 years, and report all of these hours prior to licence renewal for 2021.
GET CE CREDITS ONLINE
The Insurance Council of Manitoba (ICM) thanks industry for the positive feedback we received for the 2020 reporting deferral. We commend all stakeholders involved in the renewal process during May and June 2020.
For the 2021 Manitoba licence renewal, if you are required to complete and report CE in Manitoba, the following number of CE credits will be required to be completed and entered into your online portal before being able to renew your licence(s):
• General insurance agents: 16 CE credits completed and reported prior to May 31, 2021;
• Auto Only insurance agents: 8 CE credits completed and reported prior to May 31, 2021;
• Adjusters (N/A to Hail Adjusters): 16 CE credits completed and reported prior to June 30, 2021;
• Life and/or A&S agents: 30 CE credits completed and reported prior to May 31, 2021.
You will be unable to renew your licence(s) in 2021 if you do not complete and report the 2020 CE credit requirements in addition to the 2021 CE credit requirements.
However, as in each year, licence holders who are resident in another Canadian jurisdiction which has mandatory CE requirements are not required to also fulfil the Manitoba annual CE credit criteria.
For more detailed information on CE requirements in Manitoba, please refer to the Continuing Education Info page on the ICM website.
New Licensees as of June 1, 2020 (July 1, 2020 for adjusters) MUST ensure that their CE is accumulated in the 2020/2021 licence year. Refer to this page on the ICM website for additional information.
Examples of CE requirement scenarios for the 2021 year due to the 2020 deferral:
1. Example #1: If a general or adjuster licence holder currently has 4 credit hours applied/reported in the CE system on May 1, 2020, they would be required to obtain and report 12 additional CE credits to renew their licence in May 2021 (June 2021 for adjusters). Each year thereafter, they would be required to obtain the annual CE requirement of 8.
2. Example #2: If a life licence holder currently has 0 credit hours applied/reported in the CE system on May 1, 2020, they would be required to obtain and report 30 CE credits to renew their licence in May 2021. Each year thereafter, they would be required to obtain the annual CE requirement of 15 within their annual licence period (no carry forward).
3. Example #3: If a life licence holder currently has 19.5 credit hours applied/reported in the CE system on May 1, 2020, they would only be required to obtain and report an additional 10.5 CE credits to renew their licence in May 2021. Each year thereafter, they would be required to obtain the annual CE requirement of 15 within their annual licence period (no carry forward).
INSURANCE COUNCIL OF MANITOBA
Understanding the impact of your own communication style as well as that of others is just the starting point of a good relationship. There is another important factor that needs to be considered. What motivates the other person, or in other words, what is it they want that is making them behave the way they do? Words, body language and tone of voice are all simple mechanisms that an individual might use to get what they want!
This is the first in a series of posts in which we will explain the most common personality language. DISC is the foundation of understanding for virtually every human personality type, and the science of DISC is proven and trusted all over the world as the benchmark in understanding human behaviour. Understanding your own communication style is the initial step towards better relationships
Learn more about understanding your own communication style.
DISC stands for:
The elements of DISC are represented by a plethora of suppliers under a variety of aliases, including but not limited to colours, temperatures, seasons, bunnies and tigers and a variety of other pseudonyms. No matter what they are called, the elements of DISC are common to all personality types and vary in intensity from one person to another.
It is important to understand that every personality has all of these elements in it to varying degrees. In other words, some will be highly dominant and low compliant, with a very low steady style and a moderate influencing style.
Understanding how the various elements of the DISC blend with each other is extremely important. Hence, you should avoid referring to someone as HIGH DOMINANT or LOW COMPLIANT since all of the 4 elements will come into play in a variety of situations.
In future posts we will break down each element of behaviour, explore how these elements of DISC blend with each other and how-to best communicate with the various styles.
The ILS Communication course will be available in 2021.
If you’d like to understand why you behave the way you do…. this report is for YOU!
The TTI Success Insights® Behaviors and Motivators Report was designed to increase the understanding of an individual’s talents. The report provides insight to two distinct areas: behaviors and motivators.
Understanding strengths and weaknesses in both of these areas will lead to personal and professional development and a higher level of satisfaction.
The following is an in-depth look at your personal talents in the two main sections:
This section of the report is designed to help you attain a greater knowledge of yourself as well as others. The ability to interact effectively with people may be the difference between success and
failure in your work and personal life. Effective interaction starts with an accurate perception of oneself.
This section of the report provides information on the why of your actions, which with application and coaching, can tremendously impact your valuing of life. Once you know the motivations that
drive your actions, you will immediately be able to understand the causes of conflict.
Behaviour Motivation Sample Report
Email us to learn more!
Learning Management Specialist / Developer
We are looking for a Learning Management System (LMS) professional to help our team oversee and maintain our server infrastructure and proprietary LMS system. This person will develop provided LMS content and create traditional PHP/Java based web services to implement into our global LMS strategy. The Learning Management Specialist shall provide technical best practices and recommendations to programmers and instructional designers for loading content onto the Learning Management Systems and will provide production and development support as a key member of the IT team.
Candidate must be a quick learner and be able to work effectively both independently and in a team environment. Ideal candidate will be a highly motivated, enthusiastic, self-starting team player.
- Microsoft SQL or MySQL Database knowledge required
- Effective interpersonal and communication skills, both verbally and in writing
- Excellent Problem solving skills, analytical and organizational skills and demonstrates close attention to detail
- Troubleshooting on-line course content and various LMS related issues
- Upgrade existing applications for efficiency and usability with new modifications
- Publish new courses and updating existing course content
- Build / upgrade Web applications according to client needs
- Design and implement web specific applications/tools for LMS administration
- Document procedures, technical instructions and business knowledge
- Troubleshoot WordPress related issues
- Run custom database queries according to client needs using standard SQL tools
- Manage Windows Server applications and troubleshoot same
- Maintain employee email management via Microsoft Exchange Server
- Troubleshoot any network related issues both internally and externally
- Experience with various programming languages
- LMS Proficiency
- Understanding of Software developing life cycles (SDLC)
- Strong understanding of programming logic/workflow, and data population
- Experience in data analysis, SQL, and object-oriented programming languages
- Full Stack, Object-Oriented, API experience, etc., not required but strong plus
ILS Corp is an industry leader in Canada providing internet based insurance training. Building on more than two decades of live insurance training, in 2000, ILS Corp went online with ilscorp.com and became the first independent organization to offer online continuing education and insurance licensing preparation training. In 2007, ILS Corp offered the first insurance education courses in a video-streaming format. Today, ILS Corp continues to be the insurance training course provider of choice for more than 21,000 Canadian insurance professionals.
We are a company built on a deep network of expertise and our IT teams are extremely skilled at creating progressive solutions in an ever changing field of on-line education.
Location: Comox, BC
Job type: Full Time / 40 hours
Wage: TBA – Based on experience
Please email resume and cover letter to firstname.lastname@example.org
Just in time for your September 30th RIBO CE requirements, this new course is accredited for 1 RIBO Management CE and 1 RIBO Ethics CE Credit.
Guidance on the Fair Treatment of Customers
This course has been created using the document Guidance: Conduct of Insurance Business and Fair Treatment of Customers issued by the Canadian Council of Insurance Regulators (CCIR) and the Canadian Insurance Services Regulatory Organizations (CISRO).
This is the first of two parts. Guidance on Fair Treatment of Customers addresses the creation of the Guidance document, its purpose and scope, as well as an explanation of the document’s impact on five key areas of the industry’s activity. The course includes quizzes that allow participants to assess their understanding of the course material
Includes the following topics:
Definitions of terminology used in the Guidance document
The issuing organizations (CCIR and CCRRA)
The purpose and origins of the Guidance document
Scope of the expectations
Implications for conduct of business
Implications for fair treatment of customers
Implications for business culture
Implications for relationships between Insurers and Intermediaries
Implications for relationships with Regulatory Authorities
Successful participants of the course will:
- Understand the purpose and scope of the Guidance document
- Be familiar with the nature and history of the organizations that created it
- Be able to explain the way the conduct of insurance business is supervised
- Know the importance of acting in compliance with the laws, regulations and guidelines to which representatives are subject
- Know what constitute regulatory obligations of representatives
- Know the function and scope of the role of intermediaries
- Understand the importance of providing Customers with timely, clear and adequate information
- Know the particular meaning of terms used in the Guidance document
- Know what constitutes acting with due skill, care and diligence
- Be acquainted with the risks that could result in unfair treatment of the client
- Be able to describe the expectations for relationships with regulators
- Understand the importance of protecting the privacy of Customer information
- Possess the vocabulary, the understanding and the knowledge-base for explaining and discussing the issues around the Guidance document on the Conduct of Insurance Business and Fair Treatment of Customers.
This is the second section of The Guidance Course which deals with the joint release by the Canadian Council of Insurance Regulators (CCIR) and the Canadian Insurance Services Regulatory Organizations (CISRO) concerning the conduct of insurance business and fair treatment of customers. Part 1 of the course dealt with the creation of the document, its purpose and scope, as well as aspects of the insurance business discussed in the document.
Part 2 of the course deals with the Customer Outcomes the industry hopes to achieve, as well as the specific attitudes and practices on the part of industry representatives which will accomplish these goals. There are twelve distinct outcomes articulated and for each of these outcomes there are behaviors which can be observed and monitored.
There are quizzes provided which will assist participants in checking their understanding of the material.
Topics covered in the course include the following areas of customer outcomes and the expectations for the conduct of representatives in each:
- Governance and Business Culture
- Conflicts of Interest
- Design of Insurance Product
- Distribution Strategies
- Disclosure to Customer
- Product Promotion
- Disclosure to Policyholder
- Claims Handling and Settlement
- Complaints Handling and Dispute Resolution
- Protection of Personal Information
Successful participants of the course will:
- Understand that overall responsibility for fair treatment of Customers is at the level of the board and/or senior management, who design, approve, implement and monitor adherence to policies and procedures aimed at ensuring that Customers are treated fairly.
- See the importance of relevant staff being trained to deliver appropriate outcomes in terms of fair treatment of Customers.
- Be aware of the role played by remuneration, reward strategies and evaluation in achieving fair treatment of Customers.
- Know the areas of risk for potential conflicts of interest as Intermediaries interact with both Customers and Insurers
- Understand issues around responsibility and monitoring of outsourcing
- Gain a heightened sense of the factors at play in relationships between Insurers and Intermediaries
- Become knowledgeable about the ethical issues around product design
- Understand the importance of representatives having adequate product knowledge in order to enable customers to make an informed decision about the proposed product.
- Be clear about the limitations and responsibilities around providing various types of “advice” to customers
- Be knowledgeable about issues surrounding disclosure of information in terms of changes in the policy or the customer’s needs
- Be aware of the expectations for representatives to handle claims settlement according to all the best practices listed in the guidance document with regard to fair treatment of customers
- Be knowledgeable about the expectations for representatives in their handling of complaints and dispute resolution
- Be familiar with the Guidance document’s creation and purpose
- Possess the vocabulary, the understanding and the knowledge-base for explaining and discussing the issues addressed in the Guidance document